Workers
Compensation Insurer Readers Choice
Posted
On: Nov. 21, 2010 6:00 AM CST
|
|
|
Mr.
Neale
|
Liberty
Mutual Group Inc.'s ability to help customers
control their risk costs is likely why Business
Insurance readers appreciate the
insurer's workers compensation offerings, said
George Neale, Liberty's executive vp and
general claims manager in Boston.
From
helping companies with safety programs that
minimize workplace accidents to managing
claims to ensure superior medical outcomes,
Boston-based Liberty Mutual has programs that
wow brokers and buyers, he said.
The
company's metrics show its medical expenses to
treat worker injuries run about 5% less than
the industry average while it also closes
claims faster than competitors.
Liberty
Mutual's products and services made it No. 1
among workers comp insurers in the Business
Insurance 2010 Readers Choice
Awards.
Its
innovations include a Medical Loss Data Mart
that utilizes more than 2.5 million claims and
32 million medical bills and other data to
help policyholders identify cost drivers and
meet their goals, including managing workers
comp partners, assessing regulatory changes
and meeting benchmarks.
One
of its challenges is helping employers
overcome injured employee “psycho-social”
issues driven by the “stalled” economy
that can challenge return-to-work outcomes,
Mr. Neale said.
Because
of the economy, employers may want employees
that are able to produce at maximum capacity
rather than bringing back an employee who
needs modified duty.
“We
really have to be a lot more disciplined in
how we approach that (issue) with our
customers and how we relate to the injured
workers and the treating physician,” Mr.
Neale said.
ZURICH
FINANCIAL SERVICES GROUP
|
